C11 Delivery & Returns Policy
PLEASE NOTE, FOR NEXT WORKING DAY DELIVERY, YOUR ORDER MUST BE PROCESSED BEFORE 2pm.
If you order on a Saturday or Sunday, your order will be shipped on Monday.
Our different delivery options are available at checkout.
We trust you will be delighted with your C11 Recovery purchase, but if you are not completely satisfied you can return it to us any time within 28 days of receipt. (Please note we do NOT accept returns on SALE items). Products must be returned unworn, unused and undamaged in their original packaging. If the products have been opened and used, a restocking fee will be charged.
Refunds can be issued on purchases (FULL PRICED items ONLY) made online at www.c11recovery.ie only. Refunds are not accepted from items purchased from third party distributors.
Please note that we are UNABLE to process refunds on SALE items.
If you require an exchange please email firstname.lastname@example.org with your name, contact details, order number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment.
When returning any item whether for repair or refund please attach a small note with: name, order number & reason for turn as it helps our warehouse team to easily distinguish what to do. No note could lead to the return being misplaced or not getting repaired.
For a refund please return your item/s to us at the below address. Include your invoice in the package and mark next to the item/s you wish to return for a refund.
RETURNS & EXCHANGES ADDRESS:
C11 RECOVERY RETURNS
2 Tudor court, Coill Dubh, Co.Kildare
We pride ourselves on providing quality products to our customers. In the instance where a product is considered faulty we will offer a refund, replacement or gift voucher for the full purchase price. You must provide proof of purchase. C11 Recovery reserves the right to examine the item in question to determine whether a product is faulty.
You must contact C11 Recovery via phone or email within 24 hours of receiving the product if it has been damaged during delivery. Failure to do so will mean C11 Recovery will not be held responsible for any damages.
If deemed faulty a replacement item will be shipped subject to stock availability or a voucher or refund issued. A response for Faulty Claims will be received within 10 business days of the products arrival at the Returns address above. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
- C11 Recovery will not be held responsible if there is a delay in delivery.
- Customers will be responsible for completing the returns form accurately.
- You must send the original or a copy of your invoice with the package.
- In the event that your product is lost in transit, C11 Recovery will not be held liable.
- We ask that you allow 7 business days from the day you return your package for your account to be credited
- Personalised Items CANNOT be returned or exchanged.